Service

Frequently asked questions

How do I clean and disinfect my FibroScan® device during Covid-19 pandemic ?

A dedicated FAQs about FibroScan® and covid-19 is available to help you continuing your examinations during the pandemic.

How often is probe calibration required?

FibroScan® probes require annual probe calibration. The probes are calibrated by our Echosens-trained personnel using a calibration bench. A probe calibration report is provided in the probe case upon calibration.

How do I know when my probes need calibration?

The Fibroscan device will notify you 30 days before calibration is due. To receive a notification about calibration reminder, restart your Fibroscan on a weekly basis. You can also check the last probe calibration date in the settings tab under system/ service/ probes memory; the calibration date will be found in the following format YYYY/MM.

How do I get my probes calibrated?

Completing the service request form will create a service ticket; required information will include name, shipping/ billing address, Fibroscan Serial Number and Probe Serial Number.

Have any other service related inquires?

Call 866-905-4837 (available 9-5pm EST) or email esnaservice@echosens.com. You can also complete a service request to initiate a service ticket.

FibroScan probe disinfectant policy

Three FibroScan probes in small, medium, and large

Disinfection agent compatibility policy

The following quaternary ammonia based disinfectant wipes are compatible with the FibroScan® probe materials:

  1. PDI Sani-Cloth® AF3 Germicidal Disposable Wipes manufactured  by PDI Healthcare, Inc.
  2. Protex™ Ultra Disinfectant Wipes manufactured by Parker Laboratories, Inc.
  3. Sono® Ultrasound Wipes manufactured by Advanced Ultrasound Solutions

Usage of disinfectant agents other than the listed compatible agents constitutes a noncompliance with the terms of Echosens product warranty and service agreement policies.

Echosens does not certify the effectiveness of any of the listed compatible disinfection agents. Disinfection agent label instructions should be carefully followed.

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